Returns and refunds

Thank you for shopping with us. We want you to be satisfied with your purchase. Please read our returns and refund policy carefully before making a return request.

Returns

We accept returns on eligible items within 14 days of delivery. To qualify for a return, items must:

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  Be unworn, unused, and in their original condition.
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  Have all original tags attached.
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  Be free from stains, odours, damage, or signs of wear.
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  Be returned in the original packaging where possible.
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Items returned without their original tags attached may not be eligible for a refund or exchange.

Clearance Items

Items purchased from our Clearance Sale section are final sale and cannot be returned, exchanged, or refunded unless they arrive faulty or incorrect.

Return Process

To request a return, please contact us with your order number and reason for the return. Once your return has been approved, we will provide instructions on how to return the item.

Customers are responsible for return shipping costs unless the item received is faulty, damaged, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request.

If approved, refunds will be issued to the original payment method. Please allow a reasonable amount of time for the refund to appear in your account, depending on your payment provider.

Partial Refunds

In certain circumstances, a partial refund may be issued. This may include, but is not limited to:

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  Items returned with damaged or missing packaging.
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  Items showing minor signs of use or handling.
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  Returns that do not fully meet the conditions outlined in this policy.
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  Situations where a discount or goodwill adjustment is deemed appropriate.
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The amount of any partial refund will be determined based on the condition of the returned item.

Faulty, Damaged, or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible with photographs and details of the issue. We will work with you to resolve the matter through a replacement, exchange, partial refund, or full refund where appropriate.

Contact Us

If you have any questions regarding returns or refunds, please contact us and we will be happy to assist.

Last Updated: June 2026

This policy does not affect any rights you may have under applicable consumer protection laws.